Where can I pay my bill?
You may mail your check or money order made payable to South Coast Water District in the pre-addressed envelope enclosed with your bill. If you prefer to pay in person, please bring your payment to our Administrative Office located at:
South Coast Water District - Administrative Office
31592 West Street, Laguna Beach
Also for your convenience there are two depository boxes available 24 hours a day for check and money order payments. One box is located at the front driveway entrance to the Administrative Office, adjacent to the District sign. Our other box is located next to the District sign at our Southern Operations Office at 34152 Del Obispo in Dana Point (see map below). Payments deposited in either of these boxes are collected and processed at the start of the next business day.
You can also pay your bill online or signup for automatic bill pay by signing in to our Online Services.
When is my bill due?
Your bill is due and payable upon presentation and becomes late after the penalty date shown on the front of the bill. After this penalty date, a late charge will be assessed on any unpaid balance and a reminder bill will be mailed. To avoid discontinuance of service, payment must be received in the District office by the penalty date shown on the reminder bill.
What if my water is disconnected?
If the District disconnects your service for any reason (other than for emergency repairs) a notice will be placed on your door notifying you as to why the service has been disconnected. If you are having plumbing or irrigation work done at the property, please check with the plumber or landscaper to see if they have temporarily disconnected the water for repair work. Should you need assistance in determining the source of the disconnection, please call our main line anytime - day or night.
If water service is discontinued for non-payment, reconnection charges will be assessed for costs associated with reinstating service. The serviced property will remain without water service until all charges, including reconnection charges, have been paid. A deposit may also be required to reestablish service.
What if I question my bill?
If you have a question about or dispute the charges on your bill, please call our Customer Service Department between 7:00am and 6:00pm Monday through Friday. Although further research may be required, the full amount of the bill is still due and payable under the deadlines stated on your bill. If the disputed charges are found to be incorrect, an appropriate adjustment will be made to your account.
What if I need emergency assistance with my water?
Emergency service personnel are available 24 hours a day by calling our main line at (949) 499-4555.
How are water and sanitary charges determined?
Customers are charged a fixed monthly rate for water service according to the size of the meter serving the home or place of business. This fixed charge covers the costs of maintaining the service (for administrative services, meter reading, billing, system maintenance, and other related expenses) which remain the same as long as the service is connected to the water system.
In addition, water consumption is billed at a constant rate according to the number of billing (ccf/100 Cubic Feet of water or 748 gallons) units used. Water meters are read and bills are mailed every other month for water used during that monthly period.
Residential sanitary charges are based on a fixed amount. Business customers in some areas are billed for sanitary service based upon water consumption.
All water and sanitary rates are established by resolutions/ordinances adopted by the Board of Directors. Rates are reviewed annually to verify that the rates cover the cost of providing the service.
